Let’s jump straight into your top questions:
1. Is e-signature legally binding and accepted around the world?
Most industrialized countries have adopted some form of an electronic signature law, and the vast majority recognize DocuSign’s form of eSignature as meeting the definition of a valid e-signature. Electronic signature has been recognized by law in the United States since 1999 when the first states adopted the Uniform Electronic Transactions Act, and carry the same weight and legal effect as traditional handwritten signatures and paper documents. DocuSign eSignature can help you comply with e-signature laws worldwide, enabling you to sign agreements that are legally enforceable.
2. Are Agreements signed with DocuSign safe and secure?
Security is in our DNA. DocuSign’s electronic signatures have many layers of security and authentication built into them, including an audit history, certificate of completion, and a tamper-evident seal. We’ve made significant investments in our technology and security layers to comply with leading industry certifications, including Data Residency in our own data centers.
3. How do you know signers are who they say they are?
Signer identification is a critical part of the agreement lifecycle. Email verification is sufficient for many agreements, while others require more robust identity services. For most small businesses, a DocuSign envelope is sent to a recipient's email, the recipient acknowledges the envelope by clicking a link, and the business is comfortable knowing it was indeed signed by the intended recipient.
4. How does DocuSign differ from other eSignature software?
DocuSign was founded in 2003 and pioneered the e-signature category with an easy to use application. Our eSignature product is purpose-built for small businesses and uses a customer-first approach to designing the signing and sending workflows. Our 99.99% availability also means our customers can count on DocuSign to be available when you need to send/sign an agreement.
5. What are some of the latest Small Business DocuSign products of which we should be aware?
We’re always developing new products and enhancing eSignature capabilities. Two recent examples are DocuSign Payments and DocuSign Click, both worth checking out. With DocuSign Payments you can collect signatures and payments in one step through the Payments feature. Our integrations with popular payment gateways, such as Stripe, help you easily integrate payments into your existing eSignature workflows.
With DocuSign Click, you can manage the acceptance of standard terms easily by customers and prospects with an easy to use, out of the box, clickwrap Solution.
6. My business is growing quickly. Can DocuSign support more advanced use cases?
As businesses reopen, we’ve seen the emergence of more advanced use cases. PowerForms, for example, is being used by healthcare providers to capture signatures and data for intake forms from patients before admitting them. Another example is our DocuSign Identify product, which is being used by businesses hiring remote employees to verify the signers with a government ID. More broadly our Agreement Cloud products are purpose-built to scale and grow as your business needs evolve.
7. How long does it take to get up and running with DocuSign?
Unlike other more complex business-to-business SaaS software that can take days to set up or be pricey to implement, you can get started with DocuSign in a matter of minutes. Our interface is very intuitive, easy to use, quick, and gets you going right away. Most customers get started on their own with very little help - they can self-guide online and get answers to most questions within our DocuSign resource center.
8. What if my customers don’t have DocuSign?
Signing using DocuSign is always free, and signers don’t need anything “special” to sign with DocuSign - no plugins, downloads, etc. Signers can easily save their completed agreements by creating a Free Account which gives them access to all their signed documents. As a signer, you can also sign and return agreements in minutes.
9. Do I need to have a DocuSign account to use the mobile app?
Yes, you can download the mobile app and create a free DocuSign account directly within the app to get started. Your documents and activities will sync across all your devices into one centralized DocuSign account. Signing is always free and you can send three free signature requests with your free account.
10. Does DocuSign integrate with other business productivity software? Like Google and Salesforce?
Yes - we have over 350+ pre-built integrations and we have one for both Salesforce and Google.